HR Services, Swiss Matters
Basic information
Location
Cardiff, Milton Keynes
Service line
Enabling Functions
Date published
01-Feb-2023
Req #
12066
Job description
Connect to your Industry
HR Services are looking for a Team Leader to lead the smooth running of the Swiss Matters team within the HR Services function of Central Business Services. The primary function of this role is to lead the Swiss Matters team to deliver an excellent customer centric service to our people ensuring that service level agreements are met. This is a great opportunity to be part of a collaborative team with a varied workload that provides the chance to develop your skills and network.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your opportunity
Your role will involve building strong relationships with key operational teams and stakeholders internally and more broadly across Deloitte. You will also be responsible for escalations from within and about the Swiss Matters team and will be expected to make recommendations for improvements where necessary and obtain buy in for any proposed changes through to implementation where agreed with the support of the Swiss Matters Manager.
Monitor and deliver against KPI’s and SLA’s , implementing improvements and seeking streamlining or automation opportunities where appropriate
Take an active role in the recruitment, induction programme and on-going training for team members
Support the delivery of the CBS vision across HR Services, for example through the creation of content on the appropriate knowledge hub to support the Swiss Matters team resolution of queries.
Leading a team to deliver excellent service and customers experience while ensuring all processes and procedures comply with relevant legislation and audit requirements
Provide appropriate coaching and mentoring to team members in line with development plans and seek to upskill and cross-train wherever appropriate
Build trusted relationships with HR Services peers and colleagues, the Swiss HR team and other Deloitte teams as appropriate
Deal with escalations and complaints to an exceptional standard and take ownership for developing lessons learnt and making improvements where necessary
Connect to your skills and professional experience
You’re a natural at being a trusted advisor. Someone who acts as role model and coaches others to bring out the best in them, encouraging a culture of innovation that values the ideas and opinions of others. Your integrity, accountability for the services provided and your focus on solutions, support your ability to build and maintain positive relationships with colleagues and stakeholders.
Essentials
Previous experience in a service delivery or customer services function
Assumes accountability for delivery of high quality results
Ability to manage continuous improvement and mitigate risks and issues
Commercially minded with the ability to interpret business objectives and drivers
Ability to build and maintain positive relationships with colleagues and stakeholders
Promotes an open and supportive culture, supporting and motivating through change whilst maintaining a positive environment.
Can support strategic priorities in times of conflict
Experience of the core Microsoft Office packages is essential
Desirables
Previous experience of managing a team
Proactively looks for opportunities and is able to put forward effective, relevant business solutions.
Knowledge of SAP or similar HR systems
Advanced Microsoft Excel skills
Connect to your service line – Enabling Functions
Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact. Come join us.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your “Immediate Family Members” are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.
Connect with your colleagues
“Deloitte’s a large, complex and fast-paced organisation but it’s open to new ideas. Everyone is encouraged to show initiative and challenge the norm.”
-Lisa, Enabling Functions
Connect to your agile working options
Location: Milton Keynes (remotely) or Cardiff
Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.
You’ll be joining one of our innovative virtual communities. Which means you’ll be part of the Milton Keynes or Cardiff team. You’ll spend most of your time working from home like all of your Milton Keynes or Cardiff colleagues in the Enabling Functions, or in a local collaboration space when needed. Our hybrid-working model enables our people to collaborate, connect and innovate in both a virtual and physical capacity.
You’ll have all the support you need to succeed, including robust tech and home workstation set-up guidance, as well as access to a variety of flexible working spaces and all sorts of social activities for you to join. We’re continually innovating our working practices too, so you can expect to see new and exciting technology developments coming soon. The future of work is evolving fast and we’re already leading the way by enabling flexibility for our people and making it easy for us all to connect and collaborate.