ATM Card Operations Specialist at PalmPay


PalmPay is a pan-African Fintech company currently operating in Nigeria, Ghana, Kenya, Uganda, and Tanzania and expanding to other markets this year. We are reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

Job Position: ATM Card Operations Specialist

Job Location: Ikeja, Lagos

Job Description

  1. We are currently seeking a highly motivated and detail-oriented ATM Card Operations Specialist to join our team in the financial industry.
  2. As an ATM Card Operations Specialist, you will play a pivotal role in conducting competitor analysis, gathering user insights through interviews and research, and overseeing card issuance operations to ensure our organization remains competitive and customer-centric.

Job Responsibilities
ATM Operations:

  1. Oversee day-to-day operations of ATM services, ensuring smooth functionality.
  2. Collaborate with relevant teams to optimize and enhance ATM user experience.
  3. Monitor and analyze ATM transaction data to identify patterns and opportunities for improvement.

Card Issuing Business:

  1. Leverage expertise in card issuing operations, both online and offline.
  2. Work closely with the card issuing team to ensure efficient and secure card processes.
  3. Contribute to the development and implementation of new card products and services.


  1. Create clear and compelling copy for communication materials related to ATM operations.
  2. Craft messaging for card products and promotions to attract and engage users.

Market and User Research:

  1. Conduct market research to stay informed about industry trends, competitors, and user preferences.
  2. Perform user research to gather insights and feedback for continuous improvement.
  3. Use research findings to inform decision-making and enhance the overall user experience.

Job Requirements

  1. Bachelor’s Degree in Business, Finance, or a related field with 4-6 years experience.
  2. Proven experience in ATM operations, particularly in a fintech environment.
  3. Familiarity with card issuing processes and a deep understanding of online/offline card operations.
  4. Excellent copywriting skills with the ability to create engaging and informative content.
  5. Strong analytical and research skills, with experience in market and user research.
  6. Detail-oriented with the ability to manage multiple tasks in a fast-paced environment.
  7. Effective communication and collaboration skills.

Application Deadline
26th October, 2023.

How to Apply
Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail.

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