Billing Support Officer – ipNX Adenubi, Lagos

Job Title: Billing Support Officer

Function: Handle all Retail Billing Calls, Tickets and Mails Job

Grade: Contract

Reporting to: Team Lead – Billing Support Unit

Location: ipNX Adenubi, Lagos

Travel Frequency: N/A

Purpose of the Job (Brief)

The Billing Support Officer deals with customers complaints via telephone and emails.

They are required
to handle a variety of functions, including end to end resolution of Billing issues. Officers make an
important contribution to customer satisfaction by providing a prompt, efficient and courteous service to

Deliverables (Maximum 5-6 key responsibilities)
This section requires the top five accountabilities that the role is to deliver own. Written in outcome language, this
is not a listing of tasks but a grouping of tasks to determine outcomes required from the tasks.

Educational Qualifications & Functional Skills:

 Minimum Requirements: HND/, Any Discipline

 Minimum Experience: 6 Months experience in a contact center

Work Experience:

 Customer Relations, Sales, Marketing, Human Relations

(Any other Human Related) work

Qualified candidates only should send Resume to using job title as subject

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