Home-Based – GBR
time type
Full time
job requisition id
10079505
Location: Home-based
Salary: £20,000 per annum
Working hours: 37.5 hours per week
Job title:
Customer Service Representative
Job Description:
Our world class Local Government Services team supports local councils to improve outcomes and focus on what matters in their communities.
The role is completely work from home based, with dedicated staff and management providing 24/7 support. Offering a competitive salary, with a bonus for working unsociable hours. Full training will be provided.
What you’ll be doing:
You will be dealing with various queries and questions from members of the public (inbound only), on behalf of councils across the UK. Enquiries will range from council tax and housing benefits to school admissions and parking fines, as well as other council services
Whatever the reason for the call, you will provide clear, accurate information, giving excellent customer service to everyone you speak to
You’ll also need to keep accurate and timely records of every call. This is an excellent opportunity to develop and progress your career as a Customer Service Adviser in a sociable environment
Be a helpful and supportive team member
Commit to your own personal development and demonstrate an eagerness to learn
What we’re looking for
Excellent communication skills, both verbal and written
Customer driven with the ability to show genuine empathy
Keen attention to detail
Computer literacy and the ability to learn new systems quickly
Desire to learn and develop
What’s in it for you?
23 days’ holiday in addition to all bank holidays, however holiday will increase with length of service, up to 27 days. You will also have the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
What’s in it for you?
23 days’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Opportunity to work from home
You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you’ll do next:
Looking to discover more? Let your line manager know, then choose ‘Apply now’ to fill out our short application and send us your CV.
To view our Covid-19 and process adjustments information, please visit the Capita Careers site.
Equal Opportunities
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
Location:
Home-Based – GBR
,
United Kingdom
Time Type:
Full time
Contract Type:
Permanent