Team lead-Service Quality Audit (SQA)

Reports to: Manager, Customer Service and SQA
Location: Lagos Ikeja
Employment Type: Full time
Job brief:
We are a logistics company with core competence in courier delivery service.
We are looking for a Team lead (SQA) whose responsibilities include supervising and proof reading all scripts,reports and projects carried out by the team.


  • Perform quality assurance on grids to ensure they tally with the information on the audited videos
  • Supervise audited videos to text/scripts and quality delivery of team members
  • Write on comprehensive business reports for management team and clients
  • Report project flaws and service gaps to the management and proffer solutions
  • Carry out quality assurance on scripts, reports and edited videos to ensure they are error free and within set standards
  • Proof-read all scripts and reports from the team before final submission
  • Generate revenue from direct clients’ monthly
  • Ensure increase in customer base monthly
  • Supervising the team
  • Verification and accuracy of reports
  • Assure the reliability and consistency of production by checking processes and final output.


  • Experience: Minimum of 3-5 years post NYSC client relationship management experience
  • Minimum of Bachelors’ Degree or HND in English, Mass communication or any Art related course
  • Excellent communication and presentation skills
  • Strong project management skills
  • Intermediate skills on Microsoft packages
  • Client relations and customer relations experience.
  • Strong leadership skills.
  • Business development Experience.

Salary is N100,000 monthly gross

Method of application

Qualified and interested candidates who meet with the requirements can apply by sending resume to using the job title as the subject.

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