Requisition ID: 38018
Domain: Support Services/Customer Services and Administration
Job type: Standard
Schedule: Part-time
EQUANS are recruiting for Customer Service Advisors to be based in Bellshill, ML4 3NJ. We have several part-time opportunities available including:
16 hours 19:00-23:00 Thurs-Sunday
17 hours 09:00-18:00 Saturday & Sunday
20 hours 17:00-22:00 Monday-Sunday
20 hours 16:30-20:30 Monday-Friday
20 hours 17:00-22:00 Thursday, Friday, Saturday, Sunday
EQUANS are recruiting for the newly established Facilities Helpdesk based in Bellshill. We are excited to be recruiting for our expanding Helpdesk due to growing demand. Would you like to be part of a new growing venture? Are you motivated and enthusiastic? Come and join our exceptional Team.
What will you deliver?
Answer calls for a growing multi contract fast paced Helpdesk
Live Call logging on Internal CAFM system
Assigning and dispatching to various resources via multiple channels
Issue reports to Internal and external clients/Customers using in-house system
Pro-Actively Monitor and Chase work Orders to completion within the required SLA
What can we offer you?
24/7 Employee Assistance Program and access to mental wellbeing app
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Who are we looking for?
Previous experience in a Helpdesk or Customer Service/Contact Centre environment
Good Customer Service Skills
Experience in working in a fast-paced environment
Experience with Microsoft packages
This role includes a DS Basic check therefore ability to pass is essential
Who are we?
Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.
Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.
Equans is a Bouygues group company.
What’s next?
If this role is of interest to you, please click below to register, apply and track your progress! A member of our Resourcing Team will review your application and be in touch.
https://jobs.equans.co.uk/jobs/38018-customer-service-advisor-part-time/