Job Title: Payment Assistant Quality Control Officer
Salary: 70,000
JOB DESCRIPTION
*Reviewing of support agents’ conversations
*Call monitoring and evaluation
*Ensure that Knowledge Gaps/training needs are identified
*Assessing and providing feedback on the quality of corrective action plans
*Implement the use of coaching, training and development to Payment Assistants
*Monitor Agent performance/behavior in the office.
REQUIREMENTS & QUALIFICATION
We are looking for trainable candidates with:
*Excellent communication skills
*Keen attention to details
*Great people skills and ability to communicate feedback constructively
*Proficiency in Microsoft suite(Excel,power point etc)
*Skills to deliver training
*Minimum of BSc. Or HND
Experience not required but will be an added advantage
Method of Application:
Interested candidate should send their cv to paul.bukunmi@emtill.com using the Job title as the subject of the mail
where is the job location
Kindly apply via the email. The details will be provided to you.