Jobly Consults is a career opportunity provider with it’s major interest in human resourcing, information technology and capacity building thereby connecting job seekers to their desired dream jobs.
Job Locations: Lagos
Job Responsibilities
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Adhering to all company policies and procedures.
Job Requirements:
Bachelor’s degree in mass communication.
More education or experience may be preferred.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision-making skills.
How to Apply
Interested and qualified candidates should send their CVs to: careers.joblyconsults@gmail.com