LemFi (YC S21) is building the neobank for African diaspora in North America & Europe. We provide our users with a multi-currency account that allows them to hold, send, and receive money from Africa in any currency for their business and personal banking needs.
We are a fast-paced startup with entities in the UK, USA, Canada and Nigeria and you would be required to familiarize yourself with necessary statutory and regulatory requirements in these locations.
Job Location: Lagos
Job Description
We are looking for energetic and dedicated Telesales team members passionate about delivering world-class customer service.
If you are interested in joining a fast-paced dynamic team, you will contact customers who want to get the most out of their service.
Since you will be representing a global brand, a positive attitude and a bubbly personality are must-haves!
This is a contract based, 100% on-site position. Team members must be available to work (40 hours per week) from Mondays to Fridays.
Job Responsibilities
Assist and troubleshoot with customers via phone and email while maintaining the highest level of courtesy and professionalism.
Escalate positive outcomes and issues to the team using appropriate channels and be able to work on multiple platforms at once.
Interact with other team members to improve service quality.
Attend weekly meetings and participate actively to ensure feedback on customer experience is implemented effectively.
Proactively spot different patterns that affect customers’ experience and suggest possible changes to carry out.
Job Requirements
A Bachelor’s Degree
No experience required (Training will be provided on the job)
Experience using Google Apps for business, and CRM software.
Exceptional interpersonal skills, problem-solving skills, communication and collaboration skills.
Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
How to Apply
Interested and qualified candidates should:
Click here to apply online- https://careers.lemonade.finance/p/ca376575c02f-telesales-agent-lagos
Recruitment process
CV review.
Candidates will be interviewed to evaluate communication and problem-solving skills.
Offer.