Green Africa Airways Limited is a value airline based in Lagos, Nigeria. We are a new carrier that offers safe, reliable and affordable air travel to a much broader group of customers. This positions us as a significant contributor to the economic development of Nigeria and the African continent.
We are recruiting to fill the position below:
Job Title: Duty Agent
Locations: Abuja, Port Harcourt – Rivers and Lagos
Job Type: Full-time
Job Function: Airport Services
Job Role
- The Duty Agent is primarily responsible for managing check- in queue and ensuring customers get service promptly for all bookings & check- in related activities. This role reports to Duty Officer.
- Answer inquiries regarding Green Africa Products
- Educate and enlighten customer on the new and existing products of the company.
- Prepare and forward daily sales report to the gLead at every close of shift.
- Prepare customer invoices and accept payment.
- Respond to enquiries.
- Determines whether space is available on travel dates requested by customer.
- Maintain accurate records and update PNR files
- Provide customers with travel suggestions and information sources and respond to enquiries.
- Inform customers of essential travel information, such as travel times, operating terminal etc
- Fully trained on all aspects of Ticketing, fares, passenger services and Customer Relations.
- Responsible for post-departure activities and front-line document.
- Always seek to secure Customer Loyalty by providing exceptional service.
- Resolution of Customer problems and ensuring that customers’ needs are met adequately.
- Book reservations and issue tickets to customers if there is a requirement.
- Plan route and compute ticket cost, using schedules and computer.
- Make ticket booking, quote fare, and send to direct customers by email.
- Any other duties and functions assigned by the gLeads Airport Manager/ Duty Manager.
Qualifications
- Bachelor’s Degree in any related field
- High- level numeracy skills
- Strong ability to pay attention to detail.
- Creative and proactive personality with “can do” approach
- Exceptional Communication and Interpersonal skills
- Time flexibility and ability to travel
How to Apply
Interested and qualified candidates should:
Click here to apply