We are looking to hire a suitable candidate to fill this position
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 3 years
Job Description/Requirements
Responsibilities:
- Reviewing the company debtor list.
- Loan monitoring
- Contacting customers and informing them of their overdue bills.
- Advising customers on their payment options and suggesting methods of payments.
- Negotiating suitable payment plans.
- Maintaining customer payment records.
- Writing demand notice warnings to customers when payments are not being made.
- Preparing letter of indebtedness and non-indebtedness for customers
- Instituting legal action when customers fail to pay their debt through the Head of Risk Management/HOP.
- Responding to customers queries.
- Cheque presentation at the bank for customers who missed their payments.
- Maintain excel records for customers’ promises and payment plans (both performing and non-performing) as well as updating the software application.
- Escalating missed repayments to the Head of Recovery on first default.
- Ensure that at least 80% of loan portfolio is performing.
- Rendering weekly collections report to Head of Recovery.
- Classification of loans
- Maintaining of register for returned cheques and a spreadsheet for customers showing customers’ names, address, repayment dates, loan amount, tenor, repayment pattern for easy tracking etc.
Requirements:
- Bachelor’s degree in accounting, Business Management, or a similar field.
- Previous experience working as a Collections Officer.
- Excellent negotiating skills.
- Good written and verbal communication skills.
- Must exhibit high level of confidence.
- Familiarity with loan collections and recovery rules of engagement.
- Knowledge of payment plans and accounting procedures.
- Knowledge of Excel, Power Point, Microsoft Word.
- Patience and resilience.
- Numerically and analytically inclined.
- Be friendly with data analysis.
Remuneration: NGN 120,000 – 200,000