Greater Washington Capital Limited – GWX is a 2nd, 3rd & 4th party consumer-oriented supply chain management company with core competence in courier delivery service, haulage, logistics, air cargo services, service quality audit, third party verification, international businesses and customs clearing & handling. Currently we are the General Sales Agent for Turkish Airlines, Discovery Air & Aero Contractors and the cargo consolidator for Dana Airlines, etc. We provide globally integrated end-to-end solutions tailored to our customers’ needs on a world class technology platform.
We are recruiting to fill the position below:
Job Title: Call Center Agent
Location: Opebi, Ikeja, Lagos
Employment Type: Full-time
Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
Requirements
- HND, B.Sc, BA or any other eqivalent qualification.
- Fluency in Igbo and Hausa is Necessary.
- Proven customer support experience or experience as a Client Service Representative
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Great multitasking abilities and attention to detail
- Track record of overachieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
How to Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline 15th March, 2024.