CLIENT ACCOUNT MANAGER

Urgently Hiring!

CLIENT ACCOUNT MANAGER

Salary: 500k

Location: Victoria Island, Lagos.

Work Type: Onsite

Job brief: The manager will be responsible for the management of sales and relationships with allocated clients. Responsibilities:

  • Act as a single point of contact for allocated clients and follow up on client requests
  • Daily feedback/periodic reports to cover the update on maintenance/installations/uploads and activities done while performing the above-mentioned duties as required
  • Supervision and preparation of monthly work schedule and roasters for all staff dealing with clients account
  • Manage all violations/escalations/issues reported by staff on occurrence basis
  • Maintaining & outperform KPIs
  • Ensuring all the external and internal reports are generated correctly and timely.
  • Respond timely to emails and phone calls with clients/management/internal teams on pending/unresolved issues.

Requirements:

  • 5 to 8 years of proven experience preferably in ICT/IT/ITES organization
  • Employment history preferably with blue chip companies and/or dealing with blue chip enterprise clients.
  • Knowledge of technological trends
  • Understanding of budgets and business-planning
  • Excellent communication skills and leaning towards customer success
  • Leadership and organizational abilities
  • Strategic thinking • Problem-solving aptitude
  • Open to domestic and international travel

Education:

  • Preferably Master’s degree in Business Management
  • Bachelor’s degree may be considered for exceptional candidate
  • Relevant industry certifications

Send resume to anu@alphadux.com

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