Urgently Hiring!
CLIENT ACCOUNT MANAGER
Salary: 500k
Location: Victoria Island, Lagos.
Work Type: Onsite
Job brief: The manager will be responsible for the management of sales and relationships with allocated clients. Responsibilities:
- Act as a single point of contact for allocated clients and follow up on client requests
- Daily feedback/periodic reports to cover the update on maintenance/installations/uploads and activities done while performing the above-mentioned duties as required
- Supervision and preparation of monthly work schedule and roasters for all staff dealing with clients account
- Manage all violations/escalations/issues reported by staff on occurrence basis
- Maintaining & outperform KPIs
- Ensuring all the external and internal reports are generated correctly and timely.
- Respond timely to emails and phone calls with clients/management/internal teams on pending/unresolved issues.
Requirements:
- 5 to 8 years of proven experience preferably in ICT/IT/ITES organization
- Employment history preferably with blue chip companies and/or dealing with blue chip enterprise clients.
- Knowledge of technological trends
- Understanding of budgets and business-planning
- Excellent communication skills and leaning towards customer success
- Leadership and organizational abilities
- Strategic thinking • Problem-solving aptitude
- Open to domestic and international travel
Education:
- Preferably Master’s degree in Business Management
- Bachelor’s degree may be considered for exceptional candidate
- Relevant industry certifications
Send resume to anu@alphadux.com