Employment Type – Full Time (HYBRID)
Experience: 1-2 years
Location: Lekki, Lagos (Proximity to area is key)
Industry: Financial services- Cyrptocurrency
Salary: 80,000 net
Please read the job description carefully and ensure you meet the requirements before applying.
JOB DESCRIPTION
- Receiving Customer calls and attending to their issues.
- Resolve and give feedback on customers’ complaint at least within the hour of complaint.
- Ability to manage irate customers by maintaining a level of professionalism while attending to customers.
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Monitor customer complaints and reach out to provide assistance
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Stay updated on the company’s service.
REQUIREMENTS
- Qualification: BSc, HND.
- 1-2 years Experience in Customer Service, Call Centre or Crypto companies.
- Strong telephone etiquette.
- Excellent communication skills.
- Ability to manage multiple tasks at once.
- Ability to adapt to different personalities.
- Proficiency in MS packages.
Mode of Application:
Qualified and interested applicants should send CVs to: l.recruiter@fmragency.com with job role as the subject of the mail