Our client a manufacturing company located at New Oko Oba, Lagos Mainland is recruiting for the role of a Customer Service Representative .
Educational Qualification: SSCE or OND
Years of Experience: 3- 6 months (on the job training will be provided)
Residing close to the company location will be an added advantage
Core Responsibilities
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Good knowledge of company products to hasten up response time to customers.
Processing orders, forms, applications, and requests.
Keep records of customer interactions, process customer accounts and file documents
Keeping records of customer interactions, transactions, comments, and complaints.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Skillls.
Good knowledge of computers.
Excellent communication skills
Ability to multi-task, prioritize, and manage time effectively
Ability to stay calm when customers are stressed or upset.
Active listening skills
Interested candidates should send CV to strategichire30@gmail.com and should ensure the subject of the email is Customer Service Representative.