Location: Ikeja, Lagos
Job Type: Full Time
Industry: Research Services (Laboratory Services , Engineering Support Services , Consultancy, Laboratory Supply Chain , Logistics, Schools Digital Science, Laboratory Initiative, and STEM Initiative)
Salary: N250,000 + other benefits
Some key requirements to note before applying;
- Candidates must be a graduate in engineering, electrical/electronics, clinical engineering, Biomedical, life science or related subjects with a minimum of 2.1.
- Candidates must have troubleshooting knowledge and experience
- Candidates must have past experience in a relevant service function and remote field based on-site work.
- Candidate must be Computer literate.
- Candidates must have good verbal and written command of the English (technical) language Job Description: Field Application Engineer
• Performs service activities within guidelines and in compliance with internal & customer procedures and regulations, This means mainly: Installs, repairs, maintenance and instruction of use
of instruments to ensure safe and effective customer operations.
• Provides responsive telephone and on-site support and generally work to ensure that customer is successful in the use of Life Technologies Instrumentation.
• Assures the professional relationship with existing customers to achieve customer loyalty to our company.
• Utilization of the Escalation Procedure as appropriate.
• Assures own related asset management including spare parts stock, company car, telephone, tools, software and computers, calibrations, literature etc.
• Coordinates own work schedule with relevant partners (service coordinator, team leader, colleagues). Produces timely and accurate reports of the own
activities as appropriate: i.e. engineer reports, planned maintenance reports, installation reports, expense reports etc. (via email or written)
• Assures that its own activities are in line with the activities of the rest of the local commercial organization (sales & support) and informs customers of company’s other product and services.
• Contributes to achieve specific Service related targets as defined for revenues, profit, service order volume, etc. – while complying with internal rules and practices.