Job Title: Front Desk Officer
Location: Guzape, Abuja
Industry: Hospitality
Job Scope:
*Bookings and Reservations
*Relationship Management, (customer engagement, interface and retention)
*Administration (records keeping, office management, requisition, planning and reporting)
*Public relations and corporate liaison (managing corporate image and information dissemination from the front desk)
Duties and Responsibilities:
*All walk-in and call-in guests must be attended to in a professional and timely manner
*Provide accurate information, price lists, room rates and facilities costs to all enquirers
*Ensure confidentiality of all guest details ( check-in/out, contact details, address etc)
*Productive and professional liaison with clients / enquirers via telephone, email or in person
*Engage with public, follow up on leads, close-up on bookings and escalate challenges
*Maintain tidy records of guests details, stay preferences, transaction histories etc.
*Social media engagement for business development purposes
*Prepare weekly reports and make presentations during staff meetings
*Drive business growth by identifying prospects, following up on leads and closing sales
*Other related tasks may be required from time to time.
Requirements
*High school diploma or equivalent; some college coursework preferred.
*Must have completed NYSC
Strong communication and interpersonal skills.
*Excellent organizational and time management skills.
*Proficient in Microsoft Office and property management software.
*Ability to work a flexible schedule, including weekends and evenings, as needed.
*Good IT Background
*Improved time management and problem solving skills
*Professional conduct, speech and appearance at all times.
To apply, please send your resume to careers@skoolmedia.ng with the subject Front Desk Officer.