Job Title – Customer Experience Analyst (MUST BE ABLE TO SPEAK HAUSA FLUENTLY )
LOCATION- LAGOS
Industry-Banking, Finance & Insurance.
Experience level- 2years as a customer service executive.
Remuneration- NGN256,000(Gross)
Responsibilities:
-Act as the first point of contact for all internal and external customer queries and complaints received via channels such as email, social media, chat, phone calls, etc.
-Ensure all queries and complaints from existing and new customers are effectively and adequately resolved within set SLAs (service level agreements)
-Provide relevant and appropriate answers to questions and inquiries from customers about the company’s products and services
Other Requirements:
- Fluent in Hausa Language.
-Minimum academic qualification of B.A/BSc in any discipline- Minimum of Second Class Upper
-Excellent written and verbal communication
Only qualified candidates will be contacted
Qualified candidates apply to recruitwithchinwe@gmail.com using Job Title as subject of the mail.