Global Profilers is a resourcing company that offers recruitment solutions to organizations in Sub Saharan African markets. With extensive understanding of the various aspects of multinational and local businesses and industry’s specific demands, We are able to provide tailored solutions to any & all Industries. We consider ourselves multi-cultural with expertise working on several markets. We understand different perspectives and the atypical challenges that can face organizations in Nigeria, Angola, Kenya, Uganda, Cameroun, Bening, Togo, Burkina Faso.
We are recruiting to fill the position below:
Job Title: Project & Operations Coordinator – Technical Department
Location: Lagos
Employment Type: Full-time
Grade: Assistant Manager: 2A
Reports Directly To: Chief Information Officer
Key Responsibilities
The Project & Operations Coordinator would have the following responsibilities:
Project Coordination Role:
- Ensuring Projects are being implemented as per the process, timelines & budget
- Ensuring timely assignment of duties & responsibilities to the Field Engineers (FE)
- Creating, Planning & Implementing Project Plan and other required documents.
- Ensuring the links are delivered as per customers’ Purchase Order & satisfaction.
- Ensuring the Sign of Job Completion Certificate (JCC) from the Client within 24 Hours of link delivery
- Submission of Link Budget, Checklists & JCC to Upstream Provider
- Presentation of Project Status to Management
- Coordinating with Upstream providers for Feasibilities, Solutions, Site Access, Provisioning, Release of IP’s and Integration of the links
- Raising & Coordinating for release & approval of Purchase Orders & Material Requests
Operations Coordination Role:
- Maintaining & Analyzing Network Uptime Reports
- Vendor Management & Payment Processing
- Inventory Budgeting, Management, Accounting & Verification
- Maintaining & Analyzing Client wise Network Reports
- Ensuring Network Database is updated on a regular basis
Qualifications
- Minimum: Graduate Degree in Science & Technology
- Proficient in Network Management (like PRTG, Whatsup Gold) and CRM Tools
- Relevant Certification in Project Management
- Proficient in Microsoft Office and expert in MS Excel & MS PowerPoint
Experience:
- 2 – 5 years of experience in a Telecommunication Company or Internet Service Provider and has expert knowledge of Internet Leased Line, Leased Circuits, MPLS, IPLCs, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations
Basic Requirements and Skills:
- Expert Knowledge of Telecom Technologies:
- Internet Bandwidth & Leased Circuits
- Smart Solutions & Internet of Things (IoT)
- Internet Broadband
- FTTX
Soft Skills:
- Passion to serve customers
- Strong Planning & Organizational skills
- Excellent Time Management & Stress Management skills
- Self-motivated and detail-oriented
- Quick to collaborate and coordinate with team members when necessary
- Prior experience working with financial accounts
- Strong math and critical reasoning skills
- Interpersonal Skills
- Resourcefulness & Result Oriented approach
- Customer Oriented Approach
- Strong Oral & Written Communication
- Vendor Management
- Integrity & Honesty
- Team Player
Key Measurables:
- Revenue Growth vis a vis Project Implementation
- Network Uptime
- First Call Resolution (FCR)
- Profitability over Time
- Inventory Management.
- Fault Management
- Total Number of Tickets & Tickets per Customer
Remuneration
- N125,000 – N175,000 (flexible) monthly plus other benefits
How to Apply
Interested and qualified candidates should send their CV to: Emmanuel.ogunwale@globalprofilers.com using the Job Title as the subject of the mail
Application Deadline 30th April, 2024.