Job Title: Regional Field Operations Lead
Industry: Agri-business
Location: Kaduna (Or willing to relocate)
Salary: Negotiable
Job summary: The Regional, Field Operations Lead will be responsible for managing all field operations in assigned region, including overseeing sales, marketing, and customer service activities. S/he will be responsible for developing and executing strategies to drive growth, improve customer satisfaction, and ensure operational excellence.
Responsibilities:
▪ Develop and implement regional sales and marketing strategies to meet or exceed revenue targets.
▪ Provide leadership and guidance to field teams, including sales representatives, account managers, and customer service personnel.
▪ Develop and maintain strong relationships with key customers, partners, and stakeholders in the region.
▪ Manage operational and capital budgets for the region, including forecasting, reporting, and variance analysis.
▪ Develop and implement customer service strategies and programs to ensure high levels of customer satisfaction.
▪ Analyze sales and marketing data to identify trends, opportunities, and areas for improvement.
▪ Collaborate with cross-functional teams, including product development, supply chain, and finance, to ensure that field operations are aligned with company goals and objectives.
▪ Identify and implement best practices for field operations, including sales processes, customer engagement, and team management.
▪ Monitor and report on key performance indicators (KPIs), including sales targets, customer satisfaction, and operational metrics.
▪ Ensure compliance with all applicable regulations, policies, and procedures related to field operations.
Requirements
▪ Bachelor’s degree in business, marketing, agriculture, or a related field. A regional manager in a microfinance bank is preferred.
▪ At least 7 years’ experience in field operations, sales, or marketing, preferably in the agricultural or technology industry.
▪ Understanding of Hausa and the northern culture and terrain is added advantage, and can lead a team of over 200.
▪ Excellent leadership and team management skills, with experience managing remote or distributed teams.
▪ Strong analytical and problem-solving skills, with the ability to analyze complex data sets and make data-driven decisions.
▪ Ability to travel within the region as needed, and work flexible hours to accommodate customer needs.
▪ Understanding of the agricultural landscape in Nigeria and key challenges faced by farmers and other stakeholders.
▪ Knowledge of sales and marketing techniques, including customer segmentation, lead generation, and account management.
▪ Familiarity with CRM and other sales and marketing tools, and ability to leverage technology to streamline field operations.
Qualified candidates should send their CVs to recruitwithjoyagbana@gmail.com, using the job title as subject of the mail.