Job Title: Billing Support Officer
Function: Handle all Retail Billing Calls, Tickets and Mails Job
Grade: Contract
Reporting to: Team Lead – Billing Support Unit
Location: ipNX Adenubi, Lagos
Travel Frequency: N/A
Purpose of the Job (Brief)
The Billing Support Officer deals with customers complaints via telephone and emails.
They are required
to handle a variety of functions, including end to end resolution of Billing issues. Officers make an
important contribution to customer satisfaction by providing a prompt, efficient and courteous service to
callers.
Deliverables (Maximum 5-6 key responsibilities)
This section requires the top five accountabilities that the role is to deliver own. Written in outcome language, this
is not a listing of tasks but a grouping of tasks to determine outcomes required from the tasks.
Educational Qualifications & Functional Skills:
Minimum Requirements: HND/B.sc, Any Discipline
Minimum Experience: 6 Months experience in a contact center
Work Experience:
Customer Relations, Sales, Marketing, Human Relations
(Any other Human Related) work
Qualified candidates only should send Resume to cpaul@ipnxnigeria.net using job title as subject