Employment Type: Full Time
Location: Remote
Experience:1 year
Industry: Betting
Salary: Gross 80,000
Qualification:
HND/BSC
Must have a laptop
Responsibilities
- Receiving Customer calls and attending to their issues.
- Must be familiar with social medias (instagram, Twitter, Facebook)
- Resolve and give feedback on customers’ complaint at least within the hour of complaint.
- Ability to manage irate customers by maintaining a level of professionalism while attending to customers.
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Monitor customer complaints and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Stay updated on the company’s service.
Mode of Application:
Qualified and interested applicants should send CVs to: l.recruiter@fmragency.com with job role as the subject of the mail.