Wolverhampton
Temporary
£22,369 – £22,369 per year
Friendly and fast paced working environment
Modern Working Environment
About Our Client
My client is one of the UK’s leading pension funds. They specialise in providing a customer- focused, cost- effective quality service in delivering pensions for employers. when they reach the end of their working career.
Job Description
As a Customer Service Advisor you will be responsible for:
To represent the company by responding to phone calls, emails and face-to-face requests for information to answer queries.
To ensure the service is delivered to a high quality and within appropriate timescales, meeting both statutory deadlines and expectations, based on the targets (KPIs).
Provide a customer focused service by prioritising workload according to deadlines.
To deal with a range of correspondence, telephone queries and personal visits. Respond to all enquiries in a positive and professional manner and process them in accordance with the companies procedures.
To handle customer complaints, escalating where necessary to the Customer Services Team Leader.
To handle difficult phone calls such as bereavements with empathy professionalism. To be aware of our duty of care to our customers, and have the ability to identify when a referral is needed.
The Successful Applicant
A successful Customer Service Advisor will have:
Qualifications in GCSE level or equivalent
Good pension business awareness
Committed to providing an excellent service
Communicate effectively with employers and scheme members
Excellent customer care skills
Customer service and contact centre experience is preferable
What’s on Offer
As a Customer Service Advisor you will benefit from:
Free parking
Work from home They
ContactRachael Kular
Quote job refJN-012023-5912294
Phone number+44 121 634 8802
Job summary
Sector
Contact Centre & Customer Service
Sub Sector
Customer Services
Sector
Public Sector
Location
Wolverhampton
Contract type
Temporary
Consultant name
Rachael Kular
Consultant phone
+44 121 634 8802
Job reference
JN-012023-5912294