Nationwide
Reference: REQ002711
At Seasalt, our customers truly are right at the heart of everything we do. Our diligent Customer Service department is responsible for ensuring we deliver an exceptional service that is above and beyond our customers’ expectations and reflective of our core values.
We now have an exciting opportunity for a Customer Service Advisor to join our bustling team and assist in taking orders, resolving customer queries, and providing administrative support. A true Seasalt ambassador, you’ll be responsible for providing first point of contact resolution to our customers through all channels, across all enquiries and maximise sales opportunities.
This is a fantastic opportunity for someone with a passion for people and customer service, looking to broaden their skills and experience within a rapidly growing business and to thrive within a rewarding team.
The department is open 8.30am to 8pm Monday to Friday, 8:30am -5pm at weekends, and shifts may fall into any of these working hours.
Please note that the role operates on a Tuesday-Saturday or Sunday-Thursday shift pattern.
Training for this role will begin around 27th March (exact date to be confirmed at interview) and will run for 6 weeks Monday-Friday. The successful candidate must be fully flexible to work throughout a 6 week period from this date.
You’ll help us by;
Maintaining an excellent understanding of our technology platforms, processes, and procedures and on occasion provide training and support to your colleagues.
Proactively maintaining knowledge of our products, promotions and brand identity to ensure you’re confident sharing these stories with our customers.
Highlighting potential issues immediately to the appropriate person and department, professionally and with sufficient detail.
Multitasking efficiently and effectively on a day-to-day basis whilst ensuring quality is at the forefront of the approach.
Carrying out all administration functions relative to customer services, within the service levels set and with a high level of accuracy.
Demonstrating an understanding of training that’s provided, together with a commitment to undertaking refresher training when required to benefit your own knowledge, and improve the quality of the customer experience.
The skills you’ll be sharing with the team;
We’re looking for team members to bring energy and drive into a busy department. You’ll be able to multitask, think on your feet and be quick to learn new systems and complex processes. An excellent attention to detail and problem-solving skills will be key, as is the ability to be flexible.
You’ll be passionate about engaging with customers with excellent customer service skills, ideally with experience within a retail sales or customer service role. You’ll also be commercially aware with the ability to sell confidently and appropriately and maximise sales opportunities.
We’re looking for proactive team members who are committed and enthusiastic, able to share their love of the Seasalt brand. You should have high emotional intelligence and excellent written and verbal communication skills.
Why we hope you’ll love working with us:
The success of Seasalt is down to the skill and hard work of our team. We don’t just want to attract the best and brightest people to come and work with us, we want you to stay and grow with us. From the moment your Seasalt journey begins, it’s our pledge to support you by providing dedicated learning and development opportunities that will enhance your day-to-day working life and help you build your skills and knowledge.
As well as doing everything we can to boost your development professionally, we believe encouraging personal growth is just as important. So you can fulfil your passion and purpose, not just at work but in life, we offer a range of benefits that are designed to enhance your career and wellbeing:
Salary of £21,416 (Band 1)
34 days holiday (including bank holidays)
Long service enhanced holiday allowance
Health cash plan
Generous 50% staff discount on all full priced items
Employer Contributory Pension
Retail trust partnership
Life assurance programme
Learning and Development opportunities
Remote medical support partnership
Paid volunteering opportunities
At Seasalt we believe in creating a positive environment where our differences are respected and each of us feels valued for our contribution. Treating people fairly is part of our values and at the core of our culture. As an inclusive employer, all qualified candidates will be considered regardless of race, ethnicity, religion or belief, age, socioeconomic background, gender identity or expression, sexual orientation, pregnancy and maternity and caring responsibilities, marital status, nationality and disability including invisible disabilities and neurodiversity.
As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If there’s anything else you’d like to tell us which would help your application, please contact our Resourcing team at careers@seasaltcornwall.co.uk
Application closing date – 17th February