Job Title: Customer Service Personnel
Industry: Hospitality for Creatives
Job Type: Full Time (Mon – Sat)
Location: Victoria Island, Lagos
Salary: N80,000 to N100,000
Principal Duties and Responsibilities
- Ensure that the space is always presented to the highest standards as well as ensuring a consistent and exceptional standard of customer service in the space.
- Understand daily, weekly and monthly targets, clearly identifying what this means in terms of sales, operational costs, profitability
- Effectively manage clients’ bookings, schedule appointments etc, following up to ensure that time is properly managed.
- Proactively follow up on customer inquiries (within 24 hours)
- Manage correspondences, receive payments from clients and track transactions.
- Update clients’ information on database, keep updated records of costs and revenues (e.g. daily, monthly and quarterly)
- Manage inventory of all office supplies, constantly monitor stock level and replenish stock as needed.
- Ensure that the studio and workstations are properly maintained and arrange for regular maintenance servicing of the space and all equipment.
- Track daily expense including maintenance, operations and petty cash
Prepare regular reports to keep management informed about the business.
Competencies and Skill Requirements
- Bachelor’s degree in Business Administration or a related field
- Work experience in customer service is an added advantage as excellent customer service skills is required
- Proficiency in the use of MS Office Suite; excel, word, powerpoint
- Excellent written and verbal communication skills, interpersonal and people management skills
- Effective bookkeeping knowledge and strong organisational skills
- Ability to conduct research and create reports or presentations
- Proactiveness and self starter with good time-management skills and the ability to prioritise tasks
- Ability to handle sensitive information with discretion and confidentiality
Qualified candidates should send CVs to this email with the job title as the subject of the mail: annabel.reposebay@gmail.com