Customer Service Personnel

Job Title: Customer Service Personnel
Industry: Hospitality for Creatives
Job Type: Full Time (Mon – Sat)
Location: Victoria Island, Lagos
Salary: N80,000 to N100,000

Principal Duties and Responsibilities

  • Ensure that the space is always presented to the highest standards as well as ensuring a consistent and exceptional standard of customer service in the space.
  • Understand daily, weekly and monthly targets, clearly identifying what this means in terms of sales, operational costs, profitability
  • Effectively manage clients’ bookings, schedule appointments etc, following up to ensure that time is properly managed.
  • Proactively follow up on customer inquiries (within 24 hours)
  • Manage correspondences, receive payments from clients and track transactions.
  • Update clients’ information on database, keep updated records of costs and revenues (e.g. daily, monthly and quarterly)
  • Manage inventory of all office supplies, constantly monitor stock level and replenish stock as needed.
  • Ensure that the studio and workstations are properly maintained and arrange for regular maintenance servicing of the space and all equipment.
  • Track daily expense including maintenance, operations and petty cash
    Prepare regular reports to keep management informed about the business.

Competencies and Skill Requirements

  • Bachelor’s degree in Business Administration or a related field
  • Work experience in customer service is an added advantage as excellent customer service skills is required
  • Proficiency in the use of MS Office Suite; excel, word, powerpoint
  • Excellent written and verbal communication skills, interpersonal and people management skills
  • Effective bookkeeping knowledge and strong organisational skills
  • Ability to conduct research and create reports or presentations
  • Proactiveness and self starter with good time-management skills and the ability to prioritise tasks
  • Ability to handle sensitive information with discretion and confidentiality

Qualified candidates should send CVs to this email with the job title as the subject of the mail:

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