Customer Service Representative

JOB TYPE: Full Time
LOCATION: Osapa London
SALARY: 60,000

Please read the job description carefully and ensure you meet the requirements before applying.

Job Summary
FMR Agency is an End to end HR Company in Nigeria placing quality candidates to quality Companies alongside other services. This time, our client is looking for a Customer service representative


  • Receiving Customer calls and attending to their issues.
  • Must be familiar with social medias (instagram, Twitter, Facebook)
  • Resolve and give feedback on customers’ complaint at least within the hour of complaint.
  • Ability to manage irate customers by maintaining a level of professionalism while attending to customers.
  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Monitor customer complaints and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Stay updated on the company’s service.

Skills and Qualifications

  • Minimum HND/BSC
  • 1 year experience
  • Must be organized and punctual.
  • Excellent verbal and written communication skill
  • Tech savy
  • Available to work on (Saturdays and Sundays a day off during the week) Mode of Application:
    Qualified and interested applicants should send CVs to: with job role as the subject of the mail

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