Help Desk Officer at Eko Maintenance Limited

Eko Maintenance Limited is a rapidly growing Facility Management Company that specializes in maintenance of high rise building facilities with office located in Victoria Island, Lagos.

We are recruiting to fill the position below:

Job Title: Help Desk Officer

Location: Lagos
Employment Type: Full-time


  • Utilize advanced proficiency in Microsoft Office Suite to streamline administrative tasks and enhance operational efficiency.
  • Provide exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring a positive user experience.
  • Coordinate and prioritize activities within the helpdesk and operations department to ensure seamless workflow and timely resolution of technical issues.
  • Ensure timely dissemination of information to clients and contractors, keeping them informed about updates, schedules, and service-related matters.
  • Collaborate with internal teams to optimize processes, implement best practices, and achieve departmental objectives.
  • Maintain accurate records, reports, and documentation related to helpdesk activities, user interactions, and service requests.
  • Act as a key support resource for the Technical Manager, facilitating communication through emails, letters, reports, and other correspondence.
  • Perform administrative duties within the Operations department, including documentation, data entry, and record management.
  • Monitor and manage the follow-up and feedback system within the Operations Department to gather insights, track progress, and implement improvements.


  • Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or related field preferred.
  • Minimum of 2 years of experience in helpdesk coordination, technical support, or administrative roles.
  • Excellent organizational abilities with attention to detail and a proactive approach to problem-solving.
  • Customer-focused mindset with a dedication to delivering high-quality service and support.
  • Ability to work independently, prioritize tasks, and manage multiple responsibilities efficiently.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and helpdesk ticketing systems.
  • Strong interpersonal skills with the ability to communicate effectively with diverse stakeholders.

N100,000 – N120,000 / Month

How to Apply
Interested and qualified candidates should forward their CV to: using the Position as the subject of the email

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