Relationship Manager at Rand Merchant Bank (RMB)

Rand Merchant Bank (RMB), a division of FirstRand Bank Limited, is a leading African corporate and investment bank and part of one of the largest financial services groups in Africa. We offer our clients innovative, value-added advisory, funding, trading, corporate banking and principal investing solutions.

We are recruiting to fill the position below:



Job Title: Relationship Manager
Location: Lagos
Employment Type: Full-time

Job Description

  • To initiate and enable new business origination and to initiate and maintain strategic client relationships for the allocated sector clients to enable improved Company profitability, market share and competitive positioning
  • Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win win outcomes
  • Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered
  • Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts
  • Anticipate consequences and adapts problem solving based on continual feedback
  • Source new business in adherence with coverage disciplines i.e., sales campaigns, liabilities, cash, CAPS, Opportunity Tracker
  • Make cold calls in order to originate business to grow the portfolio
  • Manage escalated unresolved client issues
  • Manage complex relationships within support areas to ensure best outcome for both the client and the bank
  • Understand the alignment of Company and Business
  • Unit strategic objectives in relation to the broader First Rand Group strategies
  • Understand the range of product and solution offerings provided by the Business Units, and align Client Action Plans to Company and BU origination and client growth drivers
  • Establish and maintain relationships with business partners to strengthen collaborative working relations to improve the effective and efficient execution of Client and Sector objectives in line with business requirements
  • Contribute to the attainment of the Coverage budget by formulating annual strategies for the allocated client portfolio and new business
  • Display an in-depth knowledge of relevant systems and interdependencies between these systems
  • Work with data inputs eg. MIS, call reports, Opportunity Tracker and Client Action Plan to build origination and growth projection models that are integrated and forward looking
  • Manage multi-disciplinary projects to ensure successful deployment of origination, implementation and retention initiatives
  • Act speedily to resolve problems queries and complaints
  • Adapt communication styles to meet the needs of different audiences
  • Set targets for the portfolio in line with product pricing
  • Plan strategic objective for the portfolio
  • Manage opportunity tracking tool
  • Communicate client interactions and feedback to stakeholders with regards to client developments
  • Initiate client scoping sessions to gain client insights
  • Initiate brainstorming sessions to identify opportunities across the group and manage action items thereof
  • Create innovative solutions for specific product areas Interrogate and manage MIS data to minimise revenue leakage on a continuous basis
  • Proactively manage credit facilities to ensure adequate limits are in place
  • Manage working capital on behalf of clients
  • Assess effectiveness of Relationship Management outputs and stakeholder engagement by measuring changes in revenue generation, qualified leads, internal and external client satisfaction and retention
  • Continually drive and model RMBs values
  • Create brand presence for oneself
  • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
  • Make an effort to stay relevant and up-to-date with legislation, new developments, etc.
  • Take ownership and accountability for tasks and activities and demonstrate effective self-management
  • Maintain a positive attitude and respond openly to feedback
  • Handle stress in ways that do not negatively impact others
  • Continually share, debate and communicate learnings
  • Be proactive in anticipating potential problems and continually monitor progress to ensure small details are not missed
  • Challenge with conviction
  • Understand and execute on the needs, demands, perceptions and banking behaviours of allocated client portfolio to ensure that the engagement and solutioning approach is deliberate
  • Manage the development of client relationships by implementing and improving tactics that recognise client life-cycle, satisfaction and retention, including the co-ordination and deployment of specialist product and strategy partners to client as required
  • Ensure on-going monitoring of the client which may include annual credit and pricing reviews, covenant requirements, allocation and review of facilities
  • Support and enable collegial performance by ensuring an environment of knowledge-sharing, feedback and inclusion.

How to Apply
Interested and qualified candidates should:
Click here to apply

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