Mediplan Healthcare Limited is a Health Maintenance Organization established to carry on the business of providing healthcare services to corporate organizations and members of the public, under a prepaid payment structure.
We are recruiting to fill the position below:
Job Title: Team Lead, Clients Services HMO
Location: Maryland, Lagos
Employment Type: Full-time
Description
- Provide client support services in an accurate and timely manner
- Build positive and productive relationships with clients
- Maintain a high level of professionalism and competence in every client interaction.
- Ensure all clients have valid contracts and SLAs
- Monthly Updates on new additions reconciliation
- Provide up to date customer information
- Social media management.
- Health Enlightenment talks Proposals.
- Notices and Reminders on Outstanding Premium
- Handle/ Resolve Client/ Enrolee Complaints
- Client Meeting/Courtesy Visitation
- Make frequent client calls and visits to strengthen client relationships.
- Attend to and resolve all issues from clients promptly
- Work in compliance with company policies and procedures
- Identify and develop new business opportunities with client contacts
- Utilize effective problem-solving and time-management skills in client service operations
- Provide support in new service offering and enhancement activities
- Assist in risk assessment and mitigation activities. etc
Requirements
- Interested candidates should possess a Bachelor’s Degree / HND in a relevant field
- 2-5 years work experience
- Experience within an HMO industry.
- Must be a fast learner and have passion for the job
- Proficient in Microsoft word, excel.
Salary
N100,000 – N150,000 monthly.
Application Closing Date
20th February, 2024.
Method of Application
Interested and qualified candidates should send their CV to: career@mediplanhealthcare.com using the job title as the subject of the mail.