Team Lead, Clients Services HMO At Mediplan Healthcare Limited

Mediplan Healthcare Limited is a Health Maintenance Organization established to carry on the business of providing healthcare services to corporate organizations and members of the public, under a prepaid payment structure.

We are recruiting to fill the position below:

Job Title: Team Lead, Clients Services HMO

Location: Maryland, Lagos
Employment Type: Full-time


  • Provide client support services in an accurate and timely manner
  • Build positive and productive relationships with clients
  • Maintain a high level of professionalism and competence in every client interaction.
  • Ensure all clients have valid contracts and SLAs
  • Monthly Updates on new additions reconciliation
  • Provide up to date customer information
  • Social media management.
  • Health Enlightenment talks Proposals.
  • Notices and Reminders on Outstanding Premium
  • Handle/ Resolve Client/ Enrolee Complaints
  • Client Meeting/Courtesy Visitation
  • Make frequent client calls and visits to strengthen client relationships.
  • Attend to and resolve all issues from clients promptly
  • Work in compliance with company policies and procedures
  • Identify and develop new business opportunities with client contacts
  • Utilize effective problem-solving and time-management skills in client service operations
  • Provide support in new service offering and enhancement activities
  • Assist in risk assessment and mitigation activities. etc


  • Interested candidates should possess a Bachelor’s Degree / HND in a relevant field
  • 2-5 years work experience
  • Experience within an HMO industry.
  • Must be a fast learner and have passion for the job
  • Proficient in Microsoft word, excel.

N100,000 – N150,000 monthly.

Application Closing Date
20th February, 2024.

Method of Application
Interested and qualified candidates should send their CV to: using the job title as the subject of the mail.

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